Website terms & conditions
Website Terms and Conditions of UseWebsite Terms and Conditions of Use11..About the WebsiteAbout the Website1.11.1..Welcome to www.therelaxeddog.com (the 'WebsiteWebsite'). The Website providesinformation and advice for dog owners to improve the integration of a dog intotheir household using Canine Massage as a foundation. (the 'ServicesServices').1.21.2..The Website is operated by Robert Ober trading as 'The Relaxed Dog'(ABN 13752 329 002). Access to and use of the Website, or any of its associatedProducts or Services, is provided by Robert Ober trading as 'The Relaxed Dog'.Please read these terms and conditions (the 'TermsTerms') carefully. By using,browsing and/or reading the Website, this signifies that you have read,understood and agree to be bound by the Terms. If you do not agree with theTerms, you must cease usage of the Website, or any of Services, immediately.1.31.3..Robert Ober trading as 'The Relaxed Dog' reserves the right to review andchange any of the Terms by updating this page at its sole discretion. WhenRobert Ober trading as 'The Relaxed Dog' updates the Terms, it will usereasonable endeavours to provide you with notice of updates to the Terms.Any changes to the Terms take immediate effect from the date of theirpublication. Before you continue, we recommend you keep a copy of the Termsfor your records.22..Acceptance of the TermsAcceptance of the TermsYou accept the Terms by remaining on the Website. You may also accept the Terms byclicking to accept or agree to the Terms where this option is made available to you byRobert Ober trading as 'The Relaxed Dog' in the user interface.33..Registration to use the ServicesRegistration to use the Services3.13.1..In order to access the Services, you must first register for an account throughthe Website (the 'AccountAccount').3.23.2..As part of the registration process, or as part of your continued use of theServices, you may be required to provide personal information about yourself(such as identification or contact details), including:(a)Email address(b)Preferred username(c)Telephone number(d)Password(e)Dogs name3.33.3..You warrant that any information you give to Robert Ober trading as 'TheRelaxed Dog' in the course of completing the registration process will alwaysbe accurate, correct and up to date.3.43.4..Once you have completed the registration process, you will be a registeredmember of the Website ('MemberMember') and agree to be bound by the Terms.
The types of personal information we may collect about you include:
your dogs name;
images of you and/or your dog;
your contact details, including email address, mailing address, street address and/or telephone number;
your demographic information, such as postcode;
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes: [Delete this text after reading: Delete any purposes you do not intend on using personal information for. Insert any further types of purposes you do intend of using personal information for. This clause must be tailored to your business.]
to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have.
Disclosure of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The Relaxed Dog will not ask you to provide anything of this nature.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
The Relaxed Dog ABN 13 752 329 002
Last update: 27/8/19